A Midland bank manager took customer service to a new height when he followed an elderly woman who withdrew $25,000 and helped bust an alleged fraud artist, officials said Monday.
Carl Ahearn, manager of the main branch of Chemical Bank in downtown Midland, became concerned when 80-year-old Marion Case made the large cash withdrawal last December.
Case told Ahearn she was taking the cash to a friend, who was going to fly to Oklahoma and give it to her son.
But Ahearn remained suspicious. He followed her as she walked to the nearby post office, where Case bought an Express Mail envelope addressed to a man in New Jersey. Ahearn shared his concerns with postal officials, who opened an investigation and arrested a man Monday for fraud.
"We have long-term relationships with a lot of our customers," Ahearn said Monday. "We know what they do and what they wouldn't normally do."
Case had been the victim of a phone scam in which she was told she had won nearly $1 million in a sweepstakes but had to pay certain "processing fees," according to a criminal complaint filed in U.S. District Court in Bay City. The $25,000 she sent that day was on top of $25,775 she had already sent since she was targeted a month earlier.
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