PHILADELPHIA (CBS) – It’s a big retailer with a big problem, customers getting short-changed at the register. Consumer Reporter Jim Donovan first warned you about this over a year ago and once again 3-On Your Side goes undercover and found it still seems to be happening.
Walmart’s slogan is save money, live better. But they may want to add a tag line that says it depends on your receipt! That’s because the retail giant may be still short-changing some customers who return items using gift receipts. It happened to us!
Instead of getting the original purchase price, which is Walmart’s policy. We got a refund based on the item’s price at the time of return. So if an item is on sale when you make a return, watch out! Our return involved a Vizio 32-inch TV. It was purchased for $248 plus tax before Christmas. When we returned it this week using a gift receipt we got back $228 plus tax in the form of a gift card. Walmart pocketed the $20 difference.
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